MUVIT KNOWLEDGE CHARTER
All products sold by Ascendeo, under the MUVIT, TIGER, MY WAY and SO SEVEN brand names, or any other Ascendeo or non-Ascendeo brand name, have been subjected to the tests and trials required to meet safety and quality requirements.
If, however, defects or faults in manufacture or materials should occur, Ascendeo will repair the Products, replace missing or defective parts; or if the Product is not repairable, Ascendeo will exchange it.
1/ PRODUCT WARRANTY
Ascendeo offers a guarantee for products marketed to the final consumer.
This commercial warranty takes effect from the date of invoicing of the product to the final consumer.
Defects covered by the warranty :
Any manufacturing defect of internal origin and attributable to the product itself.
This warranty is for 2 years from the date of invoice:
- For smartphone protection accessories (shells, tempered glass etc)
- For charging accessories (cables, chargers etc)
- For audio accessories (headphones etc)
- For gaming accessories (controllers, headsets etc)
2/ APPLICATION OF THE GUARANTEE
2.A/ FAILURE ON UNPACKING
2.A.a/ TECHNICAL FAILURE ON UNPACKING
In the event of technical defect of the product within 15 days following the date of purchase of the product by the final consumer, this one will have to address to the retailer, if this one does not have a station SAV, ASCENDEO will carry out an exchange with the consumer.
2.A.b/ MISSING FROM THE UNPACKING
In case of missing parts or accessories when unpacking (within 15 days following the date of purchase of the product), the customer will have to make a request to Ascendeo so that they are sent to him.
If Ascendeo is unable to provide these parts, Ascendeo will exchange the product free of charge, the transport costs being taken care of by Ascendeo towards its repair workshop.
2.B/ BREAKDOWN DURING THE WARRANTY PERIOD
During the warranty period of the products, the spare parts and accessories damaged, within the framework of a normal use of the product by the final consumer, this one will have to approach the retailer. As Ascendeo is responsible for the cost of shipping the product, a shipping note will be sent to the Customer who should print it out and stick it on the package. If the product is not repairable within our French after sales service, it will be sent back to the factory.
For any device with a memory (such as a USB key, tablet, etc.), sending the product for repair implies acceptance of the deletion of the data.
If Ascendeo is unable to supply the damaged spare parts or accessories, it will issue a credit note for the product concerned or replace it with an equivalent model.
3/ EXCLUSION OF THE GUARANTEE
The warranty does not cover the following cases:
- Normal wear and tear of the product or its abnormal use.
- Normal wear and tear of the battery
- Use that does not comply with the recommendations specified on the packaging, instructions for use and instruction manuals.
- Storage, warehousing, or putting into service in places subject to the influence of excessive heat, cold or humidity,
- Use of caustic liquids,
- Damage due to incorrect assembly, disassembly or assembly by the customer,
- Damage due to a cause external to the product, such as lightning, falling of the product, water damage or fire.
- Use of an accessory not supplied with the product.
- Downloading or using non-conforming software.
Refer to the user manual of each product for more information.
4 / SERVICE PROCEDURE
In order to ensure that the request is properly handled, the customer must go to our website and make a request to the after-sales service at: sav@ascendeo.com
Depending on the nature of the fault, the customer will then be given a return agreement number and an after-sales service return form to enclose with the package. The product must be returned in its original packaging with all accessories.
This charter is intended for metropolitan France. For other territories, the customer must contact their local retailer with whom Ascendeo has special after-sales agreements.
The retraction period is 7 days.